Ombudsman/Academic Support

What is an Ombudsman?
Pronunciation: om-buh dz-muh n, -man,
Noun: A person who investigates and attempts to resolve complaints and problems – in this case, between students and the university.

The STU Ombud can assist students with:
  • Listening, evaluating, and assisting students with their academic concerns
  • Clarifying an academic situation or a miscommunication
  • Suggesting options and/or making recommendations with the goal of finding a fair and equitable solution
  • Obtaining necessary review and information from appropriate STU faculty or administration, allowing students to take appropriate action towards a resolution
  • Gathering information in the course of looking into a problem and bringing this information to those that can assist.

Contact info:

Ms. Eileen Martinez
STU Ombudsperson
305 628-6543

The Ombuds Office is located in: Campus Ministry, Dooner Hall, Room 114 (across from Bobcat Enrollment Center)

Mission Statement:
The STU Ombuds Office is here to assist students in finding a fair and equitable resolution to their academic concerns. If you are not sure where to go to discuss an academic matter or if you would like to know who your academic advisor is, the Ombuds Office is a good place to start. The Ombudsman proactively listens, evaluates, and assists in achieving academic goals. These services are available to our online community by contacting:

Ms. Eileen Martinez is a member of the International Ombudsman Association.


Would you like to know who your academic advisor is?
Drop me a line at: