The University Writing Center (UWC)
The UWC staff conducts over 600 sessions per academic year. Therefore, we take assessment quite seriously in order to ensure that we are meeting the demands of the STU community. Each year, the Director of the UWC facilitates several assessment projects to ensure that both students and staff are benefiting from their experiences at the UWC. Several of these procedures are listed below.
During the course of each semester, students who use the UWC are invited to participate in post-session surveys that measure what they learned during their visits, their level of satisfaction with UWC, how often they visit the UWC, and their attitudes towards writing. This procedure provides us with an opportunity to examine how well we are working with students, and it provides us with ways of improving our services.
Staff members take turns conducting peer observations. The goal of these observations is to allow staff members to learn from one another and to provide each other with new ways of tutoring. The Director also routinely conducts formal observations of tutoring sessions. These procedures allow tutors to strengthen their tutoring skills and experiences.
Also, staff members periodically assess the quality of the UWC’s resources based on their experiences using them with students. Tutors file resource reports in which they critique our resources and make suggestions for improving them. This procedure allows us to strengthen the resources we use when working with writers.
At the end of each calendar year, the Director submits an annual report to the Dean of Biscayne College regarding the status of the UWC. Following the submission of this report, the Director meets with the Dean to review goals set for the previous year and to discuss goals for the upcoming year. The Director reviews appropriate goals with the tutoring staff.
Overall, data from each of these assessment methods is used to determine the UWC’s strengths and weaknesses, which leads to ways of improving the services the UWC offers.