Satisfaction Survey with Office of Institutional Research Processes

**Current Position**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Administrative Unit Director	5	20.8	20.8	20.8
	Administrator (e.g President, VP, Dean)	11	45.8	45.8	66.7
	Department Chair	3	12.5	12.5	79.2
	Program Coordinator	4	16.7	16.7	95.8
	Staff	1	4.2	4.2	100.0
	Total	24	100.0	100.0

**Are you aware of the IR website?**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	No	3	12.5	12.5	12.5
	Yes	21	87.5	87.5	100.0
	Total	24	100.0	100.0

**Effectiveness of Research**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very effective	6	37.5	40.0	40.0
	effective	9	56.3	60.0	100.0
	Total	15	93.8	100.0
Missing	(Not Ans	1	6.3
Total		16	100.0

**Effectiveness of Analysis**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very effective	5	31.3	33.3	33.3
	effective	10	62.5	66.7	100.0
	Total	15	93.8	100.0
Missing	(Not Ans	1	6.3
Total		16	100.0

**Data Reporting**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very effective	8	44.4	47.1	47.1
	effective	9	50.0	52.9	100.0
	Total	17	94.4	100.0
Missing	(Not Ans	1	5.6
Total		18	100.0

**Analysis & dissemination of information**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very effective	10	52.6	55.6	55.6
	effective	7	36.8	38.9	94.4
	ineffective	1	5.3	5.6	100.0
	Total	18	94.7	100.0
Missing	(Not Ans	1	5.3
Total		19	100.0

**Activities in support of planning**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very effective	7	46.7	46.7	46.7
	effective	6	40.0	40.0	86.7
	ineffective	1	6.7	6.7	93.3
	very ineffective	1	6.7	6.7	100.0
	Total	15	100.0	100.0

**Activities in support of evaluation/assessment**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very effective	7	43.8	43.8	43.8
	effective	7	43.8	43.8	87.5
	ineffective	1	6.3	6.3	93.8
	very ineffective	1	6.3	6.3	100.0
	Total	16	100.0	100.0

**Turnaround time**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very effective	8	47.1	47.1	47.1
	effective	8	47.1	47.1	94.1
	ineffective	1	5.9	5.9	100.0
	Total	17	100.0	100.0

**Presentation of information/reports**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very effective	11	64.7	68.8	68.8
	effective	5	29.4	31.3	100.0
	Total	16	94.1	100.0
Missing	5	1	5.9
Total		17	100.0

**Accuracy of information provided**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very effective	10	66.7	71.4	71.4
	effective	3	20.0	21.4	92.9
	ineffective	1	6.7	7.1	100.0
	Total	14	93.3	100.0
Missing	5	1	6.7
Total		15	100.0

**Helpfulness/flexibility of IR staff**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very effective	12	60.0	70.6	70.6
	effective	4	20.0	23.5	94.1
	ineffective	1	5.0	5.9	100.0
	Total	17	85.0	100.0
Missing	5	3	15.0
Total		20	100.0

**Knowledgeability**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very effective	14	73.7	82.4	82.4
	effective	3	15.8	17.6	100.0
	Total	17	89.5	100.0
Missing	5	2	10.5
Total		19	100.0

**Openness to feedback/suggestions**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very effective	7	38.9	43.8	43.8
	effective	9	50.0	56.3	100.0
	Total	16	88.9	100.0
Missing	5	2	11.1
Total		18	100.0

**Responsiveness**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very effective	10	52.6	58.8	58.8
	effective	6	31.6	35.3	94.1
	ineffective	1	5.3	5.9	100.0
	Total	17	89.5	100.0
Missing	5	2	10.5
Total		19	100.0

**Overall experience with OIR**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very effective	15	62.5	75.0	75.0
	effective	5	20.8	25.0	100.0
	Total	20	83.3	100.0
Missing	5	4	16.7
Total		24	100.0