Frequently Asked Questions
Q. When are tuition and fee payments due?
A. Tuition and fees are due by the specified due dates for the corresponding term you are registered. Refer to the Academic Calendar https://www.stu.edu/Academics/Academic-Calendar.html If you wish to enroll in a tuition payment plan you can contact ECSI directly and discuss payment options at 1-866-927-1438 or online at www.ecsi.net/stu You are 100% responsible for your account balance if your financial aid application is not processed or approved.
Q. Where can I make my payment(s)?
A. You may make your payments (s) online at go.stu.edu/pay or login to your MYBOBCAT account. You may also visit the Business Office on campus. You may also pay by wire transfer through any full service bank in your area. Direct your wire transfer to: SunTrust/Miami N.A. Corporate Cash Management, 777 Brickell Avenue, Miami, FL 33131. ABA Number 061000104. Account number: 0189001210477. St. Thomas University 16401 NW 37th Avenue, Miami Gardens, FL 33054, Phone: 305-474-6900. Please be sure to include your name, and/or ID number to assure credit to your student account.
Q. What methods of payment do you accept?
A. We accept cash, checks, money order, cashier checks, checks or credit cards (Visa, MasterCard, or Discover). We do not accept American Express.
Q. What can stop me from receiving transcripts?
A. Unpaid balances on your student account, past due Perkins loan payments and incomplete exit counseling. If your account does not reflect a zero balance, you will not be able to receive your transcripts.
Q. What do I need to do to have Florida Prepaid College Program billed for my tuition?
A. All students participating in this program should contact Florida Prepaid each semester to confirm that St. Thomas University is authorized to invoice their Florida Prepaid account. All first-time participants or new students participating in this program must complete a Transfer Authorization Form. The student can complete the form online once they log onto their Florida Prepaid account. Students can also contact Florida Prepaid at 1-800-552-4723 for further assistance.
Q, If I received a Perkins loan and want to begin repaying it, what should I do?
A. A Perkins loan is a federally backed loan dispersed through ST. Thomas University and may be repaid directly to St. Thomas University. You may make payments at the Business Office, using cash, check, credit card (Visa, MasterCard & Discover only) or money order. You may also pay online via our web link at go.stu.edu/pay, complete the payment form and select the Perkins Loan option. Another repayment option is through our third party billing service, Educational Computer Service, Inc. (ECSI), in which you send payments directly to ECSI. Contact their office at 1-800-437-6931 for information of their payment process.
Q. I paid for my classes but then dropped them prior to the Add/Drop deadline, how and when will this money be refunded to me?
A. Credit balances are refunded by direct deposit within fourteen (14) days after the credit appears on the student’s account.
Q. I added a class after the class started, is there a fee for adding the class late?
Students who have not completed registration by the first day of the term will be assessed a $150 late registration fee after the first week of classes.