Student Accounts Specialist

**This is an on-site position. Remote workers will NOT be considered.**

POSITION SUMMARY

St. Thomas University’s Office of Financial Affairs is looking for a Student Account Specialist & Billing Coordinator to assist the Business Office in providing high quality financial services through responsible student account management and respectful customer interactions.

DUTIES AND RESPONSIBILITIES

  • Manage online programs with respect to collection activities, billing reconciliation, and processing of timely payments to the University’s online partners.
  • Perform monthly and annual reconciliation of the Perkins and Nurse Faculty Loan Programs (NFLP) for inclusion in the annual FISAP Report, required by the DOE.
  • Collect and post Perkins Loan payments from former students, including consolidations.
  • Complete all Electronic Verification Certificates (EVC’s) for Perkins consolidations.
  • Work with servicer to collect and/or assign accounts to collection agencies.
  • Monitor servicer and collection agencies’ overall performance.
  • Perform monthly reconciliation of various general ledger accounts.
  • Handle various account analyses and reports for interim and year-end financial audits.
  • Process student invoices, including third party billing such as FT-1, Vocational Rehabilitation, Florida Prepaid, Tuition Reimbursements, and Dual Enrollment.
  • Manage and reconcile Dual Enrollment receivables.
  • Maintain work-study agreements and apply payments to student accounts.
  • Prepare and transmit annual Forms 1098-T for all students.
  • Service students, faculty and staff as needed regarding student account issues.
  • Respond to student inquiries in an articulate and professional manner.
  • Assist with collections of past due accounts.
  • Assist periodically with the cashier and refund functions.
  • Perform other duties as needed

QUALIFICATIONS

  • High school diploma required; College degree preferred
  • Minimum one year experience in customer service relations
  • Minimum two years experience in general office procedures and practices
  • Excellent communication skills, both verbal and written
  • Strong analytical skills and detail oriented
  • Advanced knowledge of Excel and other Microsoft office products
  • Professional appearance and demeanor a must

Job Type: Full-time

Pay: $20.00 per hour

Schedule:

  • Monday to Friday
  • Weekend availability

Application Question(s):

  • Please provide contact information for three (3) professional references.

Education:

  • High school or equivalent (Required)

Experience:

  • Customer service: 1 year (Required)
  • General office: 2 years (Required)

APPLICATION PROCESS: Apply on Indeed.com

St. Thomas University is an E-Verify® Equal Opportunity Employer.

All employees are required to pass a criminal background screening and official degree transcripts will be required upon hire.

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